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Q: Why should I connect FormMail Hub to the form's responses sheet instead of connecting directly from the form?
Q: Why should I connect FormMail Hub to the form's responses sheet instead of connecting directly from the form?
A: While FormMail Hub can connect directly to Google Forms™ via our three add-ons (Form to Email, Form Confirmation Emails, and Form Notifications SMTP), connecting through a Response Sheet offers far greater advantages:
Resource Efficiency: A single Google Spreadsheet can contain multiple response sheets from different forms while consuming only one connection. This allows you to scale FormMail Sheet across multiple forms much more efficiently.
Unlock Email Campaigns: Connecting via Sheets unlocks FormMail Hub's Campaign feature. This enables you to proactively send broadcast emails to your form leads whenever you want, while still leveraging the full power of smart logic rules and dynamic templates.
Q: What are Templates and Rules, and how are they used?
Q: What are Templates and Rules, and how are they used?
A: Suppose your form asks users which product they are interested in:
Templates allow you to pre-write customized email content tailored to different products or target audiences.
Rules automatically deliver the corresponding template based on the user's specific choices.
Combining multiple form responses within a single rule enables deeper conditional routing. For example, if a user uses Product A, belongs to the Premium tier, and requests Technical Support, a rule can trigger a specialized template with tailored content and route the issue directly to the technical team.
Q: When should I use Campaigns, and what makes them so useful?
Q: When should I use Campaigns, and what makes them so useful?
A: Suppose your contact list includes customers who expressed interest in Product C but haven't purchased it yet. Next week, your company launches a promotional offer for that exact product.
You can create a promotion template, set up a rule targeting users who like Product C but haven't bought it, convert that rule into a Campaign, and trigger it with a single click from the add-on interface. The email will be delivered directly to the exact target audience.
Q: Why must I configure and successfully test SMTP before unlocking Templates and Rules?
Q: Why must I configure and successfully test SMTP before unlocking Templates and Rules?
A: An active outgoing mail server (SMTP) is required to deliver your emails whenever a rule is triggered. Until SMTP is fully verified and activated, related features remain locked to prevent confusion and save you from spending time configuring workflows that cannot function yet.
Q: Submission notifications are sent via system email with a default template. Can I create custom templates?
Q: Submission notifications are sent via system email with a default template. Can I create custom templates?
A: Yes. Once you successfully activate your own SMTP, you can freely create custom templates and rules to send tailored notifications to your team.
Default submission notifications work in the exact same way—they simply run on our built-in SMTP to serve as a live demo and help you conserve your own SMTP quota.
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